Closure on the old Triumph problem.
I had a call from Triumph corporate today with the final word on the old bike.
They found a bent clutch pull/pusher and an out of spec pressure plate at the top of the stack. Not by much, but enough to cause the symptoms that I, the dealer and Triumph corporate's techs were all experiencing.
This casts all new light on my dealer. 6 weeks into the original debacle, they claimed to have taken the clutch apart and changed all the pressure plates. The fact that Triumph corporate found an plate out-of-spec and a bent clutch lifter would seem to suggest to me that BMW Of Salt Lake lied about that too, and never even bothered taking the bike apart at all.
It's nice to be vindicated right back to the point where I took the bike in the first time around and told them it was a clutch problem. I have renewed faith in my own diagnostic capabilities, and I've also finally been proven right to have protested them dismantling the transmission with the engine out of the frame.
So 17 weeks of crap for what should have been a 1 hour, $100 fix.
BMW Of Salt Lake : useless, lying idiots. Just don't do business with them - they will screw you.
They found a bent clutch pull/pusher and an out of spec pressure plate at the top of the stack. Not by much, but enough to cause the symptoms that I, the dealer and Triumph corporate's techs were all experiencing.
This casts all new light on my dealer. 6 weeks into the original debacle, they claimed to have taken the clutch apart and changed all the pressure plates. The fact that Triumph corporate found an plate out-of-spec and a bent clutch lifter would seem to suggest to me that BMW Of Salt Lake lied about that too, and never even bothered taking the bike apart at all.
It's nice to be vindicated right back to the point where I took the bike in the first time around and told them it was a clutch problem. I have renewed faith in my own diagnostic capabilities, and I've also finally been proven right to have protested them dismantling the transmission with the engine out of the frame.
So 17 weeks of crap for what should have been a 1 hour, $100 fix.
BMW Of Salt Lake : useless, lying idiots. Just don't do business with them - they will screw you.
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