Microsoft have paid $800m for California-based Tellme Networks. That's the voice-recognition company that specialises in technology for call centres and directory enquiries, and amongst others, American Airlines flight information. Things don't look good then. Tellme's system apparently has no idea how to understand anything other than an American accent. This is a "conversation" I had with it last year. AA: Hi, my name's Bob. I can help you find out flight information. First, tell me if you want arrivals or departures. Me: Arrivals. Bob: I heard arrivals, is that correct? Me: Yes. Bob: I'm sorry. First, tell me if you want arrivals or departures. Me: (again) Arrivals! Bob: I heard arrivals, is that correct? Me: Yes. Bob: Great. Is that for today? Me: Yes. Bob: Okay. Is it for tomorrow? Me: No - it's for today. Bob: I'm sorry. I only have information for today and tomorrow. Is this for today? Me: YES! Bob: Okay. Now tell me the city where the flig...