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Showing posts from July 11, 2010

The joy of owning a new car ?

Well it's been a week now and my lovely new tiguan is still at the
dealer, with the front right hand side in pieces. I've been robbed of
the joy of owning a new car, instead having angst and worry about
whether I'll ever see it again :-(Chris. (from my phone)

The elusive rattle pt.4

Day 5: The dealer now has the wheel liners out, the door panels out on the passenger side, they've checked and/or replaced the steering links and the suspension bushings and I'm not sure but I think they said they now have bodywork off the car too. The noise is still there and they've admitted its taking far longer than they expected to track down the problem. There is definitely something loose that's shaking and rattling around.
I asked when I could have my car back and they said they didn't know.
My 7-week old car is in pieces, and from my experience that means the chances of it ever being the same again are zero now.
I asked them at what point they give up and what happens next and they told me that if it gets to that stage, a tech is involved from VW Of America - (presumably flown out to the dealer?) and VW corporate take charge.
I feel sick. This is going to be a repeat of what happened with my motorbike. I'm never going to see my Tiguan again :-(

The elusive rattle pt.3

Well this is upsetting. The garage called today - they've replaced the right front suspension and taken my car out for a test drive and the noise is still there. Now they think it might be something behind the wheel arch liner so they're going to take that apart and investigate. I'm wondering if it the right engine mount - I've read about issues with that on the forums but it's always described as a creaking sound, not a loose rattle. Either way I fear we're heading into 'clutching at straws' territory here and that doesn't fill me with confidence :(

The elusive rattle pt.2

I had a phonecall from the VW garage this morning. They narrowed the noise down to something in the suspension strut (which is good - it ties up with what I thought). They don't know what the issue is but they're just going to replace the whole thing with a new unit under warranty.
Nice.
Shouldn't have happened on a new car but if they replace it properly and the noise is gone (and the wheels track straight), I'm happy.