Why do I need a doctor exactly?

I twisted my neck yesterday and this morning it's reduced me to walking around like a geriatric. Paula went out to get me a foam neck support and was told by the pharmacists that I'd have to go to a doctor to get one. Not sure either of us understand that - I can buy one for $6 off amazon, but in-person I need to go to a doc because RiteAid and WalGreens aren't allowed to sell them?
WTF?

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