Upgrading the OS on my phone

Last time I upgraded the OS on a cellphone it was when I had a Winblows Mobile device. What a bloody nightmare. None of the apps were restored. None of the settings were restored. I spent the better part of a day sorting it all out afterwards, from ring tones, to clock preferences. It was awful, and it was the reason I never did it again.
Cut to today, when I plug my Crackberry in and there's an OS update ready for it. I've not had the phone for long so apart from two customs apps and some ring tones, it's largely stock. So away we went, and I was heartened to see it backup all the data right off the bat. Anyway - long story short - the whole process took about 20 minutes and returned to me a fully working, fully customised Crackberry in exactly the same condition it was in using the old OS. I didn't need to re-customise anything - not the wallpaper, not the apps, not even the SMS alert or ring tone.
Another black eye for Microsoft as far as I'm concerned. And a huge +1 to Blackberry. If they can do it, and Palm can do it, why the hell can't Microsoft figure it out?

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